Shipping options, cost, and timing depend on the product, quantity, destination, and availability. Lead times are not guaranteed until confirmed.
Some orders may ship quickly when the item is available. Other orders may require additional review, preparation, or confirmation before shipment.
Customers are responsible for providing a correct ship to address. PumpSealsUSA.com is not responsible for delays caused by incorrect or incomplete shipping information.
If an item arrives damaged, contact us as soon as possible with photos of the packaging, label, and product.
Return eligibility depends on the item, condition, packaging, and order details.
Special order items, opened items, installed items, used items, altered items, and items ordered from incorrect customer-provided measurements may not be eligible for return.
Return requests must be reviewed before any item is sent back. Do not ship items back without return authorization.
If a product is quoted or ordered based on incorrect measurements, incorrect part numbers, incomplete details, or wrong application information provided by the customer, return eligibility may be limited.
Because many seal and pump part requests are quote-based, return terms may vary by item. Any specific return restrictions should be confirmed before ordering.
For shipping or return questions, use the Get a Quote form or visit the Contact page.